Your guide to how Yum Society delivers authentic Thai flavors right to your doorstep in Switzerland. We aim for a smooth and transparent shipping experience.
We proudly ship our curated selection of Thai ingredients exclusively within Switzerland and Liechtenstein.
Currently, we do not offer international shipping outside these areas but are always exploring possibilities to expand our reach. Stay tuned for updates!
Once you place your order, our team gets to work! Orders are typically processed and dispatched within 1-2 business days (Monday to Friday, excluding Swiss public holidays).
During peak periods, such as holidays or special promotions, processing might take a little longer. We appreciate your patience and will always keep you informed via email about your order status.
We partner with reliable carriers like Swiss Post to ensure your ingredients arrive safely and promptly. Standard delivery within Switzerland and Liechtenstein usually takes 1-3 business days after your order has been dispatched.
Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as the delivery address. We strive to offer fair and competitive rates. Keep an eye out for occasional free shipping promotions on orders over a certain value!
Excited for your package? We get it! Once your order is on its way, you'll receive a shipping confirmation email containing a tracking number and a direct link to the courier's tracking portal. This allows you to monitor your package's journey every step of the way.
To ensure smooth delivery, please double-check that your shipping address is complete and accurate when placing your order. Yum Society is not responsible for orders sent to incorrect addresses provided by the customer.
If a package is returned to us as undeliverable (e.g., due to an incorrect address or if it remains unclaimed), we will contact you to arrange for re-shipment. Please note that additional shipping charges may apply for sending the order again. Alternatively, we can process a refund for the product cost, minus the original shipping fees.
We pack every order with the utmost care. However, if your items arrive damaged, please contact our customer support within 48 hours of receiving your order. Include your order number and photos of the damaged product(s) and packaging. We'll investigate and work with you to find a suitable solution, such as a replacement or refund.
In the rare event your package is lost in transit (confirmed by the courier and not showing tracking updates for an extended period), please reach out to us. We will coordinate with the courier and aim to resolve the issue promptly, which may involve sending a replacement order or issuing a full refund.
For orders containing fresh or perishable items, we take extra precautions in packaging. Please ensure someone is available to receive the delivery at the scheduled time to maintain optimal product quality and freshness.
Yum Society cannot be held responsible for spoilage if deliveries are left unattended after a delivery attempt has been made by the courier within the communicated timeframe.
Have more questions about your shipment or our shipping policy? Our friendly customer support team is here to help! Please contact us at support@yumsociety.ch with your order number, and we'll get back to you as soon as possible.